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Conditions of Use

Lady Sew and Sew.co.uk/.com and our affiliates provide access to the Lady Sew and Sew website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the Lady Sew and Sew.co.uk/.com website, you signify your agreement to be bound by these terms. We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Your Shopping Account

When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately. When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed. Lady Sew and Sew reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.

Our Contract (Order)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Lady Sew and Sew, you will be sent an email confirming receipt of the order and the order details. A contract between you and Lady Sew and Sew will only take place once the order has been accepted, processed and items despatched.

Pricing

All products offered for sale by Lady Sew and Sew are priced in pounds Sterling and are inclusive of taxes at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order processing. If the correct price is higher, we would normally contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.

All prices quoted are inclusive of VAT, but exclusive of postage and packing charges unless otherwise stated.

Pricing Comparison

You will often find two prices on our website, for items. the first price (market price), which is crossed out, indicates the suggested retail price, the price our competitors are regularly selling this item for, or the price that we have sold this item for in the past. The second quoted price (our price) shows our current offer price. Note that whilst we endeavor to ensure consistent pricing throughout our selling outlets, there may be times when we have special “internet on-line” offers only, “warehouse” offers only, “show” offers only, or “shop” offers only.

Availability

We update this website on a regular basis and really strive for the site to be reflect current fabrics in stock, however please note that we may sell out of fabrics featured between website updates.

We try to hold stocks of all styles for active items, fabrics and products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.

Payment

We accept online payments through a secure environment by credit or debit card and transactions are shown in pounds Sterling.  Our on-line payments facility is operated through SagePay.  Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.

Special Order Items

Any items ordered specially for you, such as those sourced outside our usual stock, or custom made, are non-returnable and you will be informed of this and have the option to cancel when your order is processed. Any non-stock or special products must be paid for at time of order. Cancellation must be made on the same day the order is placed or processed and this MUST be done by telephone on +44 (0)1491 572528.

Customs

Goods ordered from Lady Sew and Sew for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it’s destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

Website Access

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.

Copyright

All content on the website is the property of Lady Sew and Sew, it’s affiliates, suppliers and manufacturers. This includes suppliers of specific products as well as photographs taken from our website. You may not extract or use any content or parts of the content of the website without express written consent.

Please note that pictures shown on this website denote an indicative representation only. Lady Sew and Sew can not be held be responsible for variations in colour between pictures and fabrics.

All fibre cotton, washing conditions and knitting needle sizes are indications only. Lady Sew and Sew is not responsible for errors.

Liability

The information contained in the website is for information purposes only. Lady Sew and Sew is not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Lady Sew and Sew’s total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to repairing or replacing Goods or in the case of Services, re-performing the Services or, at Lady Sew and Sew’s option, refunding monies already paid in respect of the Supplies.

Jurisdiction

These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.

Links

The website may contain links to other websites. Lady Sew and Sew is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Payment

By CREDIT or DEBIT CARD – we accept all major debit and credit cards but not American Express or Diners Club. we no longer accept cheque payments, except in special prearranged circumstances.