SIGN UP HERE FOR OUR
FREE WEEKLY NEWSLETTER


By submitting this form, you are granting: Lady Sew and Sew, Farm Road, Henley on Thames, RG9 1EJ, permission to email you. You may unsubscribe via the link found at the bottom of every email. (See our Email Privacy Policy (http://constantcontact.com/legal/privacy-statement) for details.) Emails are serviced by Constant Contact.

FAQ’s

Opening Hours

Lady Sew and Sew, Henley is currently open for the public to visit on weekdays (not bank holidays), and on a selected number of special weekend days throughout the year, 10.00am until 4pm. However, we are busy beavering away Monday to Friday every week, 9.00am until 5.30pmfor telephone calls on 01491 572528. Remember to sign up to our newsletter to be notified when our Warehouse is open at the weekends.
Yes, we have ample free parking. We have parking along the side of our building and a car park at the bottom of our building.
Yes, on most days we have free tea, coffee and water available, as well as a seating area where you can discuss your purchases with your friends!
Lady Sew and Sew Marlow is open Monday to Saturday, 9.30am until 5.30pm

Group Visits

Yes, we welcome Group Visits of all sizes, from 10 people to 200, to our Henley Warehouse. Please telephone in advance to book an appointment.
We offer visitors free tea, coffee and water on arrival. Then we take you on a guided tour or our Warehouse, pointing out our very latest arrivals, and special buys. You are then left to shop for a little while before reconvening for free talks and demonstrations.

Ordering

We aim to dispatch our orders within 48 hours, often they are dispatched same day or next day. But orders can take up to 7 days for dispatch. If you need your order urgently, please do let us know and we will try to rush your order through. Small orders are posted by Royal Mail, first class. Heavier, more bulky orders are sent by courier, next working day delivery, once processed.
Small orders are posted by Royal Mail, first class, and hence should fit through your letter box with your regular mail. Heavier, more bulky orders are sent by courier, next day delivery, once processed. If you provide us with a mobile telephone number at the time of ordering, you would normally be advised of the delivery time slot by text. If this is not suitable for you, you can rearrange delivery, or deliver to a neighbour, directly with the courier company. Rolls of wadding are normally sent via ParcelForce. If you are not available for delivery, ParcelForce will leave a card through your letterbox and you will be able to arrange a redeliver y directly with them.
We only sell fabrics in increments of 0.5m. So if you ask to order 1.75m of fabric, our system will automatically increase the amount to 2m. If you ask to order 1.4m, our system will automatically change your order to 1.5m.
Yes, all fabric lengths ordered will be cut in one length. If this is not possible, we will advise you prior to posting.
Once you have placed your order and it has been confirmed, you will receive an email from us, Lady Sew and Sew confirming that we have received your order. You will then receive an email confirmation once your order has been started to be processed, and then that it has been processed and has been placed for dispatch. We have courier and Post Office collections daily.
Yes, you can change your order even once it has been confirmed providing your order has not been placed into processing. You will need to telephone our Mailorder Team directly to make any changes to your order. Tel. 01491 572528.
We aim to keep all items in stock that are featured on our website. However, as items are constantly selling on the website, at shows, in the warehouse and in our shop, this is not always possible. We will only substitute an item if the items are very similar. If there is any major difference then we will advise you prior to dispatch.
We aim to keep all items in stock that are featured on our website. However, as items are constantly selling on the website, at shows, in the warehouse and in our shop, this is not always possible. If an item is out of stock at the time of your order we would normally notify you within 48 hours. We would normally notify you within 48 hours if an item is out of stock but we are expecting delivery very shortly. Your order will then be dispatched as soon as possible after we receive our delivery. If you wish to know whether an item is in stock, the fastest way is to telephone us (tel. 01491 572528), or email us at mailorder@ladysewandsew.co.uk
No, we are very sorry but we do not have a hard copy mailorder catalogue. However, you will find substantially all of our products and classes available to view on our website.
We are sorry, but we do not normally send out samples of fabrics. Unfortunately, our suppliers do not provide us with shade cards that can be lent out, or purchased.

Payments

We no longer accept cheque payments, except in prearranged circumstances. For example, we may accept Quilt Group Cheques were this has been prearranged.
We accept all major credit and debit cards, with the exception of American Express and a limited umber of others.

Delivery of parcels

You can choose to have your goods delivered to an alternative address to your home, if you wish. Please be aware that some parcels are bulky and will not fit through your letterbox, so it may be more convenient to have the delivery made to your place of work or to a friend, if no one is available at home to take delivery.
If, on receiving your order you find that items are damaged or missing, then you must inform us in writing within 7 days of this fact. You should retain all packaging and evidence to back up your claim and be prepared to cooperate with our delivery agents to try and resolve the matter.

Wholesale Enquiries

You will find that our prices are extremely competitive,and we regularly offer bulk discounts on our products. in addition, if you are a registered small business we are able to offer wholesale discounts on full bolt and bulk purchases. Please telephone us for details. Tel: 01491 572528

Fabric Terms

Imagine half a metre of fabric which has been folded in half, parallel to the selvage edge. A fat quarter is half of that piece of fabric, slit along the fold. It is half, of half a metre of fabric.
Batting is another name for Wadding.

Our Henley warehouse



Our Marlow shop



Henley warehouse

Farm Road, Henley on Thames
Oxon, RG9 1EJ
United Kingdom
Tel: 01491 572528
Fax: 01491 577585

Marlow shop

Moy House
Institute Road, Marlow
Bucks, SL7 1BN
United Kingdom
Tel: 01628 890 532/ 01491 572528
Fax: 01491 577585