Under normal circumstances we aim to dispatch our orders within 48 hours, often they are dispatched same day or next day. But orders can take up to 7 days for dispatch. If you need your order urgently, please do let us know and we will try to rush your order through. Small orders are posted by Royal Mail, first class. Heavier, more bulky orders are sent by courier, once processed.
Small orders are posted by Royal Mail, first class, and hence should fit through your letter box with your regular mail. Heavier, more bulky orders are sent by courier, once processed. If you provide us with a mobile telephone number at the time of ordering, you would normally be advised of the delivery time slot by text. If this is not suitable for you, you can rearrange delivery, or deliver to a neighbour, directly with the courier company. Rolls of wadding are normally sent via ParcelForce. If you are not available for delivery, ParcelForce will leave a card through your letterbox and you will be able to arrange a redeliver y directly with them.
We only sell fabrics in increments of 0.5m. So if you ask to order 1.75m of fabric, our system will automatically increase the amount to 2m. If you ask to order 1.4m, our system will automatically change your order to 1.5m.
Yes, all fabric lengths ordered will be cut in one length. If this is not possible, we will advise you prior to posting.
When placing an order online, once you have placed your order and it has been confirmed, you will receive an email from us, Lady Sew and Sew confirming that we have received your order. You will then receive an email confirmation once your order has been started to be processed, and then that it has been processed and has been placed for dispatch. We have courier and Post Office collections daily. If placing your order by telephone you will be given an order reference number at that time. This is your order confirmation. We do not send email confirmations or email despatch notes for telephone orders.
Unfortunately once you have placed your order we are not able to make changes to it.
We aim to keep all items in stock that are featured on our website. However, as items are constantly selling on the website, at shows, in the warehouse and in our shop, this is not always possible. We will only substitute an item if the items are very similar. If there is any major difference then we will advise you prior to dispatch.
We aim to keep all items in stock that are featured on our website. However, as items are constantly selling on the website, at shows, in the warehouse and in our shop, this is not always possible. If an item is out of stock at the time of your order we will notify you on processing. Your order will then be dispatched as soon as possible after we receive our delivery. If you wish to know whether an item is in stock, the fastest way is to telephone us (tel. 01491 572528), or email us at firstname.lastname@example.org
No, we are very sorry but we do not have a hard copy mailorder catalogue. However, you will find substantially all of our products and classes available to view on our website.
We are sorry, but we do not normally send out samples of fabrics. Unfortunately, our suppliers do not provide us with shade cards that can be lent out, or purchased.
We no longer accept cheque payments, except in prearranged circumstances. For example, we may accept Quilt Group Cheques were this has been prearranged.
We accept all major credit and debit cards, with the exception of American Express and a limited umber of others.
Delivery of parcels
You can choose to have your goods delivered to an alternative address to your home, if you wish. Please be aware that some parcels are bulky and will not fit through your letterbox, so it may be more convenient to have the delivery made to your place of work or to a friend, if no one is available at home to take delivery.
If, on receiving your order you find that items are damaged or missing, then you must inform us in writing within 7 days of this fact. You should retain all packaging and evidence to back up your claim and be prepared to cooperate with our delivery agents to try and resolve the matter.
You will find that our prices are extremely competitive,and we regularly offer bulk discounts on our products. in addition, if you are a registered business we are able to offer wholesale discounts on full bolt and bulk purchases. Please telephone us for details. Tel: 01491 572528