Refund and Returns Policy

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, items purchased by mail order may be returned, providing you notify us within fourteen days beginning the day after the date that the item is delivered. Items must be in their original condition, unused, unwashed and in their original packaging. If they are not, we will not be able to issue you with any refund. We are not able to accept returns for cut fabrics or made to measure items unless specifically pre-agreed. Goods must be returned within fourteen days of the cancellation date.

We will issue a full refund less any voucher value or discount that was applied to the order. You are responsible for the cost of returning the items to us unless we have delivered the item to you in error, or if the item is damaged or defective.

You must advise us that you need to return an item, prior to sending it back to us, as we may be able to resolve the issue through alternative means.

Your returns should be well packed and clearly labelled with the reason for the return and sent to:

Returns Dept., Lady Sew and Sew, Farm Road, Henley on Thames, Oxon, RG9 1EJ, United Kingdom

It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost, we cannot offer compensation.

Please remember, proof of postage is not proof of delivery.

Any returned goods must be in saleable condition.

If on receiving your order you find that items have been damaged in transit or are missing, please notify us as soon as possible. Notification within 7 days will enable us to resolve the issue with the delivery company most efficiently. You should retain all packaging and evidence to back up your claim and be prepared to cooperate with our delivery agents to try and resolve the matter.

If an item is faulty, please contact Lady Sew and Sew with details of the fault, so that we can try and resolve the problem before you return it.

If the item is found to be faulty within 30 days of purchase, then we will refund you the cost of returning it to us, using the delivery method which you will be informed of. After 30 days you can return the item to us at your own expense.

When we receive the item back, we will inspect it for the fault you returned it for. If the item is not found to be faulty, then we will have to charge you the full cost of sending the item back to you. If the item is faulty we will send you a replacement at our cost or offer you a refund.

We aim to process all refunds as quickly as possible, however, please do allow 30 days, as it is not always possible to process immediately.