Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, items purchased by mail order may be returned, providing you notify us within fourteen days beginning the day after the date that the item is delivered. Items must be in their original condition, unused, unwashed and in their original packaging. If they are not, we will not be able to issue you with any refund. We are not able to accept returns for cut fabrics or made to measure items unless specifically pre-agreed. Goods must be returned within fourteen days of the cancellation date.
We will issue a full refund less any voucher value or discount that was applied to the order. You are responsible for the cost of returning the items to us unless we have delivered the item to you in error, or if the item is damaged or defective.
You must advise us that you need to return an item, prior to sending it back to us, as we may be able to resolve the issue through alternative means.
Your returns should be well packed and clearly labelled with the reason for the return and sent to:
Returns Dept., Lady Sew and Sew, Farm Road, Henley on Thames, Oxon, RG9 1EJ, United Kingdom
It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost, we cannot offer compensation.
Please remember, proof of postage is not proof of delivery.
Any returned goods must be in saleable condition.