Conditions of Use
ladysewandsew.co.uk and ladysewandsew.com including any subdomains and affiliates provide access to the Lady Sew and Sew website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the website, you signify your agreement to be bound by these terms. We will endeavour to provide uninterrupted, error-free access to the website, however, this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
Your Shopping Account
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately. When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change, or you wish your details removed. Lady Sew and Sew reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from Lady Sew and Sew, you will be sent an email confirming receipt of the order and the order details. A contract between you and Lady Sew and Sew will only take place once the order has been accepted, processed and items despatched.
All products offered for sale by Lady Sew and Sew are priced in pounds sterling and are inclusive of taxes at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours, products appear mispriced, however we verify prices as part of our order processing. If the correct price is higher, we would normally contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.
All prices quoted are inclusive of VAT, but exclusive of postage and packing charges unless otherwise stated.
You will often find two prices on our website, for items. the first price (market price), which is crossed out, indicates the suggested retail price, the price our competitors are regularly selling this item for, or the price that we have sold this item for in the past. The second quoted price (our price) shows our current offer price. Note that whilst we endeavour to ensure consistent pricing throughout our selling outlets, there may be times when we have special “internet on-line” offers only, “warehouse” offers only, “show” offers only, or “shop” offers only.
We update this website on a regular basis and really strive for the site to reflect current stock, however, please note that we may sell out of items featured between website updates.
We try to hold stocks of all styles for active items, fabrics and products, however, occasionally an item will be out of stock if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
We accept online payments through a secure environment by credit or debit card and transactions are shown in pounds Sterling. Our online payments facilities are operated through PayPal and PayPal Braintree. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
Special Order Items
Any items ordered specially for you, such as those sourced outside our usual stock, or custom made, are non-returnable. Any non-stock or special products must be paid for at the time of order. Once an order has been placed, it may not be possible to cancel. Any requests to cancel should be made as soon as possible, preferably the same day by telephone on +44 (0)1491 572528. Any cancellations by email or other means cannot be taken as confirmed until a response to that effect has been received from Lady Sew and Sew.
Goods ordered from Lady Sew and Sew for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs office for full details and regulations.
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.
All content on the website is the property of Lady Sew and Sew, its affiliates, suppliers, manufacturers or other relevant third parties. Content means any text, graphics, images, audio, video, software and any other form of information that appears on or forms part of this website, including information uploaded by users.
By continuing to use this website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication or otherwise, any license or right to use any trademark, logo or other content without the owner’s prior written permission.
The information contained in the website is for information purposes only. Lady Sew and Sew are not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
Please note that pictures shown on this website denote an indicative representation only. Lady Sew and Sew cannot be held be responsible for variations in colour between pictures and physical items.
All fibre content, washing conditions and knitting needle sizes are indications only. Lady Sew and Sew are not responsible for errors.
Lady Sew and Sew’s total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to repairing or replacing goods or in the case of services, re-performing the services or, at Lady Sew and Sew’s option, refunding monies already paid in respect of the Supplies.
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
The website may contain links to other websites. Lady Sew and Sew is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
By CREDIT CARD, DEBIT CARD or PAYPAL – we accept most major debit and credit cards but not American Express or Diners Club. We do not accept cheque payments, except in special prearranged circumstances.